Approximately 2% of all incoming email messages are viruses. KD Interactive Hosted Email leads the email hosting industry with strong server-level virus detection, including the use of two different anti-virus products and fast updates to virus signatures. The anti-virus process begins with several important pre-scanning stages, followed by two virus scanning stages and ending with virus notifications and detailed statistics provided to the customer. There is no additional charge for our Premium Virus Protection.
More than 100,000 virus-infected emails are blocked by the KD Interactive Hosted Email system every day. And during new virus outbreaks this number can spike to over 1 million per day. The virus scanning system has been designed to handle these extreme spikes for extended periods of time, scanning every single email without mail delivery delays.
When a virus is detected in a message sent from the Internet to the KD Interactive Hosted Email system, the email is discarded and not delivered. Since all of today's viruses forge the "From" address on their emails, our system does not automatically bounce a notification back to the forged sender. Doing so would create a nuisance by sending virus alerts to persons who have no meaningful connection to the virus infection, and we discourage other email providers from sending these alerts as well.
If a customer using KD Interactive Hosted Email for sending outbound email includes a virus in their message, a notification is immediately sent back to the customer. This is possible because KD Interactive Hosted Email customers use SMTP Authentication, allowing us to know that the email was sent by a real person and not by a virus pretending to be a real person.
Customers can view details regarding the number of viruses blocked, inside of their administrative control panel.